Patient & Visitor Guide
We offer a number of special services as a convenience to our patients and visitors. We also have some guidelines to be observed when visiting our facility. Please scroll down for facts you'll want to know when you visit us.
Registration
We sincerely welcome you as our patient and are pleased that you have chosen John Randolph Medical Center. We are committed to making your hospital visit as comfortable and convenient as possible from beginning to end.
You can either register when you arrive at John Randolph Medical Center, or you can register in advance. To register in advance, simply ask our admissions department for a pre-admission form. Our admissions department phone number is (804) 541-7433.
Parking
There is free parking all around our hospital. Check our parking map for details, and be sure to lock your car before you come in! Free valet parking is also available Monday to Friday, 8 a.m. - 3 p.m.
Visiting Hours
General:
- 1-4 p.m. and 6-9 p.m.
Intensive Care & Critical Care Units:
- 8-8:30 a.m.
- 10:30-11 a.m.
- 2-2:30 p.m.
- 4:30-5 p.m.
- 7-7:30 p.m.
Cafeteria (And other places to eat)
Family members and guests are welcome to dine in the John Randolph Room, the medical center's cafeteria. The John Randolph Room is located on the north end of the lower level. Breakfast is served from 7:15-9:30 a.m. (Breakfast is not served on the weekends). Lunch is served from 11 a.m.-1:30 p.m., and supper is served from 4:15-6:15 p.m. The John Randolph Room is also open from 3-3:30 p.m. for snacks.
There are several restaurants located within a mile or two of the medical center. Any of our local employees or volunteers would be happy to share suggestions.
Chaplain Services
The services of a chaplain are available to patients and their families at any time upon request or referral. Area clergy of various denominations and faiths assist the hospital chaplain in providing emotional and spiritual support.
The Chapel, located on the first floor in the administrative wing, is available to patients and visitors.
h2u
Are you 40 or over? Are you interested in enjoying a healthy life-style? If so, h2u may be for you! You are invited to join the more than 330,000 members of the h2u organization for healthy living programs, activities and benefits. Our local chapter meets at John Randolph Medical Center the last Monday of each month. For more information on how you can become a member of h2u, call Beverly Epps at 541-7417.
Membership is available for only: $15 per year; $30 for a two-year membership or a life-time membership for only $150.
For more information, visit the official h2u website: http://www.h2u.com/
Pearl's Gems Gift Shop
In search of that special gift? Pearl's Gems Gift Shop features freshly cut flowers, potted plants, magazines, cards and other creative gifts. Cash or checks accepted. The Gift Shop, located near the main lobby, is open Monday through Friday from 9 a.m.-8 p.m., Saturday from 9 a.m.-4:30 p.m. and Sunday from 12:30-4 p.m.
Interpreters/Hearing Impaired
To ensure effective communication with Patients and their Companions who are deaf or hard of hearing, we provide appropriate auxiliary aids and services free of charge, such as: video remote interpreting, sign language interpreters, TTY’s, written materials, assistive listening devices and systems, telephones compatible with hearing aids, and open and closed captioning on hospital televisions. For assistance, please contact Hospital personnel or dial “0” and the operator will assist you.
Smoking Policy
Smoking is prohibited throughout the hospital. However, there are designated smoking areas outside the medical center.
Telephone
Patient rooms may be reached by dialing 541-1600 and asking the operator to connect you to the patient's room.
Vending Machines
Located in the Emergency Room and in the ICU/CCU Waiting Room.
Volunteering
Volunteers are needed to assist in many parts of the facility. We all like to picture ourselves as making a contribution. Even something that may seem insignificant can make a big impact. For a hospital patient, a smile and a few words of encouragement can make a difference. John Randolph Volunteers help make that difference. By offering their time, our volunteers provide support, encouragement and a fresh perspective to patients and the hospital. In return, volunteers become one of our family, and they join the team of doctors, nurses, staff and others who make our patients feel at home.
Through volunteering, people can learn new skills, develop new interests, make new friends and understand more about how a hospital works. If you've been looking for a place to volunteer where you can make a difference, look no further than John Randolph Medical Center.
Adult volunteers must be 18 years of age, complete an application, provide three character references, complete an interview, take a TB test, and attend orientation.
Junior volunteers must be 14 years of age by December 31st, complete an application, provide three character references, complete an interview and physical, have written parental permission, have a TB test and complete orientation.
For more information on volunteer opportunities at John Randolph, please call Patient Support Services at 804-541-7417.
Lifeline Systems
Patient Support Services also serves as the local contact for the personal safety alarm system called Lifeline. For more information call (804) 541-7787 or click here.