If you have questions about HCA Virginia's charity care policy, please click here.
We are committed to providing you with the best available service, and are happy to provide several ways for you to contact us about bill payment:
Online
You may now inquire or pay your bill online! In our continuing quest to offer you easy and reliable billing services, you may now inquire about your bill, or to pay your bill, online. We accept American Express, Discover, Mastercard and Visa. Just click on the icon above. This service is executed using 128-bit encryption security, the most secure data transmission available. If your browser does not support 128-bit encryption, you will be prompted for an upgrade.
By telephone
Our Patient Account Services office number is 1-866-675-5440 and our office hours are from 8:30 a.m. - 5 p.m., Monday through Friday.
By e-mail
If you would prefer, you may also contact us by e-mail. Please note: As you are aware, general Internet e-mail is inherently not secure. We are currently in the process of enhancing this e-mail service and recommend that items considered confidential or private in nature not be communicated through e-mail at this time (i.e., Social Security Numbers, Diagnosis Information, Credit Card Numbers, etc.). When conveying confidential or private information, please contact the Business Office directly at the phone number listed on your statement.